Help Center

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Customer Testimonials

Knowledgebase

dotCanada has put together over 200 solutions to Frequently Asked Questions about our web hosting services.

Databases

Domains

Email

   Mail Error 503 valid RCPT command must precede DATA
   What is Web mail?
   Is there a size limit on incoming/outgoing email?
   Can I have multiple passwords or security options for users or secondary domains...
   How many email accounts do I get? Are there any limitations?
   How can I reduce the amount of spam I get?
   Accessing email/webmail from outside of cPanel
   How do I set up email on my Mac?
   Email - I can send, but I can't seem to receive
   Account suspensions due to spam
   Webmail login errors
   How to Create an Auto Responder
   How to Trace an Email Address
   How to Create a Default Email Account
   Setting up Email Authentication

Email Programs

Files

   How To Backup Your Web site
   How To Use Web Disk In CPanel
   Using the Disk Usage Viewer
   How To Create Additional FTP Accounts
   Using File Manager

FTP Programs

Getting Started

   Why can't I see my website on the Internet?
   How can I get my site ranked higher in the search engines?
   How do I setup Email accounts?
   How to set-up windows mail
   Can I enable Anonymous FTP on my account?
   Website security: How to update your website tools

Introduction to Web Hosting

   What is Web Hosting
   What is a Control Panel
   What are Web Servers and are they necessary
   How Do I Choose a Domain Name
   What Are Domain Names and How Do They Work
   What do you mean when you say gigabyte, megabyte, or GB and MB
   What is an IP Address...Do I need a Dedicated IP

Logs

How To Manage The Raw Access Logs

Parked Domains

What is a parked domain and how do I set one up?
What's the difference between an addon domain, a parked domain, and a subdomain?

phpMyAdmin

   Managing MySQL Databases With PHPMyAdmin
   Importing databases and tables with phpMyAdmin
   Inserting fields into database tables with phpMyAdmin
   Deleting tables in a database with phpMyAdmin
   Exporting databases and tables with phpMyAdmin
   Deleting fields from database tables with phpMyAdmin
   Becoming familiar with databases in phpMyAdmin
   Copying a database table with phpMyAdmin
   Creating tables in a database with phpMyAdmin
   Running SQL queries on a database with phpMyAdmin
   Searching through a database with phpMyAdmin
   Modifying fields in database tables with phpMyAdmin
   Renaming database tables with phpMyAdmin

Security

How to Password Protect a Directory
Using Hotlink Protection

Sign up Questions

   If you register my domain, who owns it?
   How do I transfer my existing domains to dotCanada?
   Do you provide or support Microsoft SQL databases?
   Do you support Microsoft Access?
   How long does it take for my account to be setup and my website to be live on th...
   What kind of support will you provide for my hosting service?
   Do you provide SSH or Telnet?
   Do you provide tutorials or assistance in building my website?
   What payment methods do you accept?
   Can you customize a web hosting plan for my needs?
   Do you provide or support ASP/ASP.net?
   E-Commerce: How do I set up my online store?
    Can I cancel my account in the middle of the contract term?
   Does dotCanada ever sell customer information to a third party?
   Can I stream media from my account?
   Can I register my domain with you?
   Can I use WordPress on dotCanada's servers?
   Do I have to transfer my domain to dotCanada when switching my hosting to you?
   If I transfer my domain to dotCanada, can this be my free domain?
   How do I make my hosting transfer seamless?
   Can I pay monthly?
   Does dotCanada advertise on my site or show up in the URL?
   What version of PHP are you running on your servers?
   Can I use SSL for POP or IMAP?
   Choosing Your domain name
   The Importance of your Domain
   Can I transfer an expiring or expired domain to dotCanada?

Software installation (Fantastico)

   An Introduction To Using Fantastico
   How to Install WordPress from Fantastico
   How to Install WordPress from wordpress.org

SSL Certificates

How to install an SSL Certificate in cPanel

Transferring Your Domain

TroubleShooting

How to do a TELNET on a PC (Windows) OS
Installing TELNET Client in Windows Vista

Where do I go ?

cPanel or Client Area?

1.888.756.9040

Canadian Sales & Support Agents